Qatar Jobs Today: Qatar Multitech Trading and Contracting Company announces new job opportunities. Are you looking for job opportunities in Qatar? Qatar Multitech Trading and Contracting Company announces the opening of recruitment for many jobs in various specializations in Qatar on today's date. These opportunities are available to all nationalities. Learn about the available jobs and how to apply through the following advertisement.
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Required jobs at Qatar Multitech Trading and Contracting Company and their details:
1. Help Desk Coordinator
Key Responsibilities
- Ticket Management: Oversee the help desk ticketing system, ensuring all incoming service requests and issues are documented, prioritized, and assigned to the appropriate technicians for resolution.
- User Support: Provide first-level technical assistance and guidance to users experiencing problems with telecom services, such as phone systems, network connectivity, or cellular devices.
- Troubleshooting & Resolution: Perform initial analysis and troubleshooting of technical problems, offering solutions to users directly when possible or escalating more complex issues to specialized technicians.
- Communication: Act as a liaison between users and technical staff, maintaining clear communication with customers regarding the status and resolution of their requests.
- Monitoring & Reporting: Monitor the progress of ongoing issues, ensure follow-up on resolutions, and track key performance indicators to ensure that service level agreements (SLAs) are met.
- Documentation: Develop and maintain internal and external support documentation, standard operating procedures, and knowledge bases to improve efficiency and user self-sufficiency.
- Coordination: Coordinate efforts during service outages or planned changes, including mass communications about the cause and duration of occurrences.
Essential Skills & Qualifications
- Technical Aptitude: Strong understanding of telecom services, network issues, and common hardware/software problems.
- Communication: Strong written and verbal communication skills to effectively interact with users and internal teams.
- Organizational Skills: Ability to prioritize tasks, manage a workload efficiently, and maintain a systematic approach to problem-solving.
2. Telecom Help Desk Agent
To monitor, maintain, and support the telecom network infrastructure and services, ensuring maximum uptime, quick resolution of incidents, and proactive issue management. This role acts as the first point of contact for telecom-related issues, providing troubleshooting, escalation, and coordination with field teams and vendors.
Key Responsibilities
- Monitor network operations, alarms, and system performance on a 24x7 basis.
- Provide first-level support and troubleshooting for telecom and IT-related incidents.
- Respond to service requests, incidents, and maintenance activities via ticketing systems, phone, or email.
- Escalate issues to higher-level engineers or vendors when necessary, ensuring timely resolution.
- Perform routine checks, preventive maintenance, and health monitoring of telecom systems.
- Maintain accurate incident logs, reports, and documentation of technical issues and resolutions.
- Coordinate with field technicians and vendors for on-site support and repairs.
- Follow standard operating procedures (SOPs) and service-level agreements (SLAs).
- Support planned maintenance, upgrades, and testing activities.
- Ensure compliance with safety, security, and company policies.
Qualifications & Skills
- Bachelor’s degree or diploma in Telecommunications, Computer Science, IT, or related field.
- 1–3 years of experience in NOC, help desk, or telecom/IT support (freshers with technical knowledge may be considered).
- Knowledge of telecom systems, IP networks, switches, routers, and monitoring tools.
- Familiarity with ticketing/help desk software and escalation processes.
- Strong problem-solving and analytical skills.
- Ability to work under pressure in a 24/7 environment (shift work required).
- Good communication and interpersonal skills.
3. NOC Engineer
Key Responsibilities
- Monitor network, servers, and systems through NOC tools to ensure smooth operations and uptime.
- Respond to incidents, alarms, and service disruptions; take corrective actions or escalate as required.
- Perform routine system health checks, performance tuning, and preventive maintenance.
- Troubleshoot network and system issues (LAN, WAN, VPN, Firewalls, Routers, Switches, Servers).
- Log, track, and resolve incidents using ticketing systems according to defined SLAs.
- Coordinate with vendors, service providers, and internal teams to resolve issues quickly.
- Generate daily/weekly/monthly reports on network/system performance, incidents, and downtime.
- Document technical processes, incident resolutions, and standard operating procedures.
- Participate in 24/7 shift rotations (if applicable), ensuring continuous monitoring coverage.
- Ensure compliance with IT security standards, policies, and procedures.
Qualifications & Skills
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 2+ years of experience in NOC, network administration, or IT support roles.
- Strong analytical, troubleshooting, and problem-solving skills.
- Ability to work under pressure and handle multiple incidents simultaneously.
- Good communication skills for reporting and coordination with teams.
How to apply for jobs
To apply for the aforementioned jobs, you can follow these steps:
- To go to the application page. (Job opportunities for Qatar Multitech Trading and Contracting Company)
- Click on a job title to view details.
- Please click the Easy Apply button at the top of the page.
- Enter the required information in the pop-up screens.
- Click Review to review the form.
Source and additional details
- Job source: The official website
- Posted Date: 21-10-2025 (Please check the date before applying).
- Required Nationalities: All nationalities.