BPO PLUS Is Currently Seeking Suitable Candidates Of Different Nationalities For Hiring For Various Positions In Qatar ( 19 Vacant Jobs )

• Memorize scripts for products and services, and refer to them during calls
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
• Create and maintain record of daily problems and remedial actions taken, using call-center database
• Leverage data and insights gathered by the call center to recommend and influence process improvements

• At least high school graduate.
• Minimum 2-3 years experience in Call Center. Sales experience is an advantage.
• Fluent in English.
• Able to communicate fluently, confidently and politely with good speaking skills.
• Call Center technical skills: CRM, escalation, complaint management, etc.
• Ready to work in shifts.

• Develop detailed project plan and timeline
• Define milestones and deliverables
• Align event concept with brand and strategy
• Act as primary contact
• Review and approve designs and proposals
• Monitor compliance with budget and quality
• Supervise setup and operations
• Ensure technical and accessibility readiness
• Monitor suppliers and troubleshoot issues
• Secure permits and approvals
• Ensure health, safety, and technical compliance
• Manage venue access and logistics
• Coordinate with Communications Dept.
• Integrate media campaign into event plan
• Oversee brand alignment

• Memorize scripts for products and services, and refer to them during calls
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
• Create and maintain record of daily problems and remedial actions taken, using call-center database
• Leverage data and insights gathered by the call center to recommend and influence process improvements

• Translate professional learning content, and service development needs, into e Learning content.
• Design and develop the e-Learning courses, quizzes, surveys and assessments based on course materials, exercises, training and awareness sessions, and skill assessment evaluations.
• Plan and organize of e-Learning projects with staff and professional experts.
• Work with professional groups, clinical experts and focus groups to support the best approach for development of e-Learning materials and content, as part of a planned and structured process.
• Research, create and update e-Learning content to support professional learning needs.
• Create and use standard development processes, tools, and templates for e Learning. Engage learners in e-Learning, to encourage self-directed learning and uptake.
• Track e-Learning uptake, usage report, evaluate and update e-Learning content in line with professional learning.
• Manage a range of software, technologies, and applications to develop interactive content.
• Ensure high standards of confidentiality to safeguard any sensitive information.

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