Member Care Champion is Needed at Virgin Mobile in Kuwait
Member Care Champion
Are you a people’s person? Do you have the heart of a champion? Apply to join our team of Member Care Champions!
Objectives
Responsible for meeting and exceeding the customer’s expectation, delivering rapid, right first-time solution without visible handoffs to the customer. Provide a customer focused service for VMK customers via any of the available communication channels within a Contact Center environment working on shift-basis.
Tasks
Answer all customer inquiries in a friendly, professional, and efficient way.
Maintain customer services standards by responding to all contacts promptly, remaining courteous & professional.
Provide clear & concise responses to all customer enquiries & complaints while ensuring all information is accurate.
Follow contact scripts (where applicable) and respond empathetically to customers.
Have an excellent understanding of the complaints procedure to ensure the correct escalation is followed, where required.
Take ownership of customer enquiries and complaints to a satisfactory conclusion.
Refer unresolved queries for further action as necessary by following a pre-defined escalation process.
Respond to customer queries through online channels, e.g., social media, emails, live chat.
Promote prevention of fraud by completing internal checks and controls and escalate any breaches accordingly.
Contribute to overall achievements of required Service Level by maintaining agreed personal targets.
Assist other VMK business functions as appropriate.
Job requirements
Education
BA/BS Degree or above
Professional qualification
Minimum experience of 1 year in customer service or contact center environment.
Other skills
Ability to communicate clearly and effectively.
Ability to handle difficult situations in a professional manner.
Have well developed listening skills and the ability to assimilate information.
Have patience and tact in working with customers in stressful situations.
Self-motivated and punctual.
Ability to work flexible hours as required.
Sound knowledge of Social Media applications and trends.
High level of commitment, initiative, and enthusiasm.
Fluent, written and spoken, in Arabic and English.
How To Apply
To Learn More And To Apply Visit The Following Link
Member Care Champion is Needed at Virgin Mobile in Kuwait