Direct Aid is Hiring for a Customer Service Specialist - العون المباشر يطلب أخصائي خدمة العملاء للتوظيف
Customer Service Specialist
About Direct Aid :
Direct Aid organization (formerly African Muslims Agency) started its activities in 1981 as a voluntary non-governmental organization interested in developing the neediest places in Africa.
Providing developmental and integrated services in the African continent through social centers close to the beneficiaries in an impartial way without discrimination from our donors and partners.
They are targeting the neediest social groups, the sick, orphans, and victims of disasters and famines, and doing all activities of righteousness and goodness.
If you're hard-working and dedicated, Direct Aid is an excellent Organization for you
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We are looking for a competent Call Center Representative to work closely with other team members to provide outstanding service to our donors by answering questions, handling complaints, and soliciting donations. The Call Center Representative should be comfortable taking a high volume of inbound and outbound calls and seek to create a positive experience for each caller
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Responsibilities
To be a successful Call Center Representative, you should be donor-focused, detail-oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.
Place outgoing calls to our database donors informing them of Direct Aid campaigns.
Answer incoming calls from prospective donors, and assist with solving any problems or inquiries presented
Complete donation requests: record and maintains call center database by entering information accurately and in a timely manner following our guidelines
Facilitate correspondence with donors via online (email) and over-the-phone communication
Establish positive user experience throughout the donor’s donation journey and retain donor acquisition
Able to complete the training necessary prior to the start of the campaign(s)
Qualifications/Requirements:
Excellent verbal/written communication skills
Proficient in Arabic and bilingual (local accent preferred )
Tech-savvy. Able to assist donors while multitasking on the computer and phone
Practical experience with help desk software, such as Zendesk, and CRM software, such as salesforce sales cloud, or any help desk Apps
Friendly, positive, and professional attitude, and the desire to go above and beyond
Data entry skills and the ability to pay attention to details
Excellent problem-solving skills
Patient and able to handle customer service issues
How To Apply
To Learn More And To Apply Visit The Following Link