ITER Corporation Company in Saudi is hiring Sales Coordinator تقوم شركة ITER Corporation في السعودية بتعيين منسق مبيعات

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Required for hiring in Halian in the State of Kuwait, Halian has announced many vacant job opportunities in different specialties, according to the details in the following announcement

BSS/OSS Managed Service Director

Our Clien t

We are currently hiring for an experienced BSS/OSS Managed Service Director for a Leading Telco/ Digital Solution Provider to be based in Kuwait.

Your Responsibilities

Responsible for growing and managing the company’s BSS/OSS practice and leading the Management Services stream. Maintain effective relationships with the customer’s executives and senior management, ensure contractual KPIs are fully met, manage expectations and ensure efficiency in the management of escalations, ensure the quality of managed services on a daily basis and drive continuous improvement.\

To lead the implementation, development, and iteration of the transformation strategy.

Manage the program for BSS/OSS transformation and service delivery and ensure projects are delivered within agreed objectives, scope, quality standards, risk parameters, timescales, and budgets

Working collaboratively with the client executives and stakeholders, as well as the Architects, Digital Transformation Manager, Business Transformation Manager, and Service Delivery Manager to design, execute, and lead multiple teams in implementing multiple phases for both Consumer telco business and Enterprise telco business

Your Qualifications

A minimum of 10 years in BSS/OSS systems

Advanced knowledge of Application Management and Operations principles including ITIL, CMMi, etc.

Deep understanding of Service Delivery process, models, and strategy

Superior program/project management experience.

Knowledge of the sales process

Knowledge of MS processes

Delivery of large-scale BSS/OSS transformation programs

Management of customer satisfaction

Ability to lead major MS programs/projects

Knowledge of the Telecommunications industry

Ability to form/manage a team capable to cover the managed service scope

Leading, supervising, and responding to change in a high pace environment.

Halian Group

With over 20 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.

Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people

Cloud Operations Engineer

Our Client

A Leading Telco/ Digital Solution Provider in the MENA region based in Kuwait.

Your responsibilities

Provision applications/services, as well as customer services on the core infrastructure

Respond to customer calls and address their requests for service troubleshooting or re-configuration within the parameters of their subscribed service and SLA

Implement server/network builds/installs and application installs/upgrades, as well as applying software patches to any component within the digital services software

Maintain system/network documentation, operational logs, and all manuals of processes and procedures used throughout normal operations

Continuously develop knowledge and skills in digital services operation in cloud environments, particularly with regard to our own architecture and digital platforms

Participate in a 24x7 call-out rotation should a requirement develop if business need is required

Support multiple systems/applications of medium to highly complex (complexity defined by size, the technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility

Work within a team of like-minded professionals to plan, deploy, and maintain critical business applications

Design and implement appropriate environments for those applications, engineer suitable release management procedures and provide production support.

Develop enhanced production monitoring and additional capability

Acts as the technical liaison between operations teams, engineers and architects, providing critical operational insight to upcoming implementations and strategies, including validation of ongoing solutions supportability

L2/L3 customer contact for incident resolution and request fulfillment

Reproduce issues and finding root causes

Drives the issues along the ticket workflow until resolution and closure with vendor and customer

Continuously assess improvement potential for process, methods and products

Co-ordinate with the field team to support any backend issues in the applications if required

Your Qualifications

6 to 7 years of overall experience in Digital Services Operations, Maintenance and Support with a preference in VSaaS, RPM, Smart Energy ,Smart Logistics ,etc

Previous hands-on experience at least 3 years of the total experience with operation and support of digital services hosted in a cloud environment

Hands-on experience in Linux / Windows Administration is a plus

Hands-on experience in Storage/Backup solutions is a plus

Hands-on experience in Network /Security Devices is a plus

Ability to use a wide variety of open-source technologies and cloud services

Knowledge of best practices and IT operations in an always-up, always-available service

Strong experience with private Cloud technologies (Hyper-V, VMware, etc.)

Experience in supporting containerized workloads docker, EKS, Kubernetes

Halian Group

With over 20 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.

Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.

HOW TO APPLY 

To Learn More And To Apply Visit The Following Link

Halian Is Looking To Hire The Following Positions In  Kuwait  تتطلع حليان لتوظيف الوظائف التالية في الكويت