are you job hunting in Qatar ? Search no more . MEEZA Company has announced the starting of urgent recruitment for the following multiple positions for all nationalities in Qatar . Learn more about MEEZA Company job vacancies for Qataris and non-Qataris according to the following advertisement
Required jobs in MEEZA company and their details:
1. Service Desk Analyst
Functional Responsibilities:
- Ensure full availability of Service Desk telephone, email, and other channels of support during their shift.
- Provide telephone and email support for clients and users.
- Proactively monitor support mailboxes and log in to the system.
- Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in to the service desk tool.
- Create, document, and review work instructions to help deal with similar incidents and requests.
- Take full ownership of all open Incidents and Service Requests and update them daily at a minimum.
- Support Workplace Services in providing remote support to resolve users’ issues. Educate end-users on technology best practices, self-help resources, and preventive measures to enhance their knowledge and reduce recurring incidents.
- Maintain accurate and up-to-date documentation, including knowledge base articles and troubleshooting guides, to facilitate efficient issue resolution and knowledge sharing among the service desk team.
- Ensure that Service Desk operations directly contribute to strategic business objectives by minimizing downtime, enhancing user productivity, and supporting the continuous operation of critical IT services.
- Align all activities with IT and service management goals, ensuring that every service desk interaction contributes to MEEZA's overall business success and customer satisfaction.
Skills and Requirements:
- Strong problem-solving abilities to diagnose and resolve customer issues.
- Excellent written and verbal communication skills, with a keen focus on effective customer service.
- Customer oriented mindset, meticulous attention to detail, along with empathy and patience, to consistently deliver high-quality support to clients.
- Hands-on experience with Microsoft Operating Systems and the Office suite.
- Mandatory expertise in Microsoft Active Directory, Exchange, Azure, and O365 administration.
- Knowledge of IT Service Management principles, ITIL V4 Foundation certification.
- Knowledge of fundamental IT security principles.
- Experience with ITSM tools, preferably HP/Microfocus Service Manager, is an asset.
- Proficiency in Microsoft Active Directory, Exchange, and O365.
- Preferred: Industry certifications such as MCITP, MCTS, Microsoft 365, Microsoft Azure Fundamentals, CCNA, and CCNP, supported by practical hands-on experience.
- Preferred: Familiarity with various network systems, including CISCO IPT, VPN services, and basic first-level network troubleshooting skills.
- Preferred: Experience or knowledge of SCCM, Intune, BitLocker, and endpoint security is highly recommended.
2. Service Delivery Engineer Network
Functional Responsibilities:
- Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers etc.).
- Provide remote troubleshooting and fault finding if issues occur upon initial installation.
- Participates in execution of networking projects: (Site visits, technical evaluation, installation, implementation, and NRFU Testing.
- Maintain and support Customer/MEEZA’s LAN/WAN environment.
- Provide remote support to on-site engineers, Senior Engineers and end users/customers during installation, upgrades, and troubleshooting.
- Provide Level 2/3 support and troubleshooting to resolve issues.
- Maintains up to date network documentation includes Rack Layouts and Network Inventory details.
- Responsible to adhere with all information security policies and procedures of MEEZA’s network and security standard architecture.
- Willing to work flexible hours and on weekends as per business requirements.
- Collaborator, initiative-taker with the ability to complete tasks in an unsupervised environment.
- Have high inter-personal skills including politeness, and positive general outlook.
- Perform other related duties as assigned.
Skills and Requirements:
- Good understanding of Project Planning.
- Strong Microsoft Office experience (Word, Excel, Visio, and PowerPoint).
- Should have good experience from Enterprise based network and operations.
- Well knowledge/experience on routing and switching (L2/L3).
- Well knowledge/experience on routing protocols (e.g.: OSPF, BGP).
- Well knowledge on Service Provider / MPLS L3VPN networks.
- Well knowledge on Network Security Products (e.g.- Cisco ASA, Palo Alto, FortiGate Firewalls and Cisco ISE).
- Well knowledge on Enterprise and Service Provider based routers and Switches (e.g., -Cisco ISR, ASR Routers, Cisco Catalyst/Aruba Switches).
- Well knowledge/experience on Data Centre technologies and platforms (e.g.: Cisco Nexus 7K/5K/2K).
- Knowledge or experience on the network and server load balancers (e.g., F5 ,A10).
- Basic knowledge on Cisco wireless networks.
- Knowledge on Cisco Unified Communication is a plus.
- Knowledge/experience on any Network Management System (as, Cisco Prime, MRTG/PRTG, HP OVO) and preparing reports.
- Visio design/diagramming skills.
How to apply for jobs
To apply for the aforementioned jobs, you can follow these steps:
- To go to the application page. (Job opportunities for MEEZA Company)
- Click on a job title to view details.
- Please click the Easy Apply button at the top of the page.
- Enter the required information in the pop-up screens.
- Click Review to review the form.
Source and additional details
- Job source: The official website
- Posted Date: 17-11-2024 (Please check the date before applying).
- Required Nationalities: All nationalities.