Customer Service Associate – Marks & Spencer Café Job in Doha, Qatar | Al-Futtaim Retail | Al-Futtaim Group

Al-Futtaim Retail, within Al-Futtaim Group, is hiring a Customer Service Associate – Marks & Spencer Café in Doha, Qatar. The role sits within Retail / Store / Café Operations / Marks & Spencer. This page brings together the published role scope, responsibilities, qualifications, experience and skills, while the Al-Futtaim careers page in Qatar provides access to the wider company job set. You can also open the internal View Marks & Spencer jobs.

Role Overview

The role delivers customer service in the Marks & Spencer Café at Doha Festival City while also supporting store presentation, stock availability, sales recommendations and cash-register operations.

Responsibilities and Duties

• Serve customers and handle basic complaints, escalating issues when needed.
• Maintain visual-merchandising and cleanliness standards.
• Receive shipments, restock products and support inventory availability.
• Recommend products and use upselling and cross-selling appropriately.
• Operate the cash register accurately and follow payment-handling procedures.

Qualifications and Experience

• Previous customer-facing experience, ideally in retail.
• Strong verbal communication and interpersonal skills.
• Ability to recommend products and support upselling/cross-selling.
• Cash-register and cash-handling experience.
• Attention to detail and ability to work effectively within a team.

Skills, Systems and Role Tools

Customer service, complaint handling, visual merchandising, inventory support, product recommendation, upselling, cross-selling and cash handling.

Where the Role Sits within Al-Futtaim

Business Unit: Retail; Division/Path: Store / Café Operations; Brand: Marks & Spencer; Hiring Entity: Al-Futtaim Retail. This context shows where the vacancy sits within Al-Futtaim while keeping the parent group identity unchanged.

Application Preparation

For a targeted application, highlight only experience you genuinely have that matches the published scope above—especially Customer service, complaint handling, visual merchandising, inventory support, product recommendation, upselling, cross-selling and cash handling.. Use concise examples showing responsibility, scale, tools, customers or outcomes instead of generic claims.

Job Card