Job Overview

To support effective operation, coordination, control, and continual improvement of Incident Management, Major Incident Management, and Reactive and Proactive Problem Management across in-scope services. The role helps ensure that incidents are accurately recorded, prioritized, escalated, communicated, restored, validated, and closed within agreed targets, and that recurring or high-impact issues are investigated and reduced through structured root-cause analysis, known-error management, and corrective action. Working under the guidance of the Practice Manager or Senior Consultant, the role contributes to service reliability, customer experience, operational resilience, auditability, and continual learning.

Job Description

The role is classified under Administration Jobs.

Skills & Tools

• Technologies or technical areas explicitly mentioned in the source: REST.

Location & Work Type

About the Company

Malomatia is a Qatar-based information technology and digital-transformation company working across cloud, cybersecurity, data, AI, integration, application development and managed services.

Application Channel & Job Reference

The available application contact route is the official job page or employer recruitment portal shown in the application section.

Source & Verification

The job information was reviewed on 27 September 2026 against the employer recruitment information for this vacancy. Only published role facts are included.

Frequently Asked Questions

How do I apply for this role?

Use the official application link in the How to Apply section and confirm the title and location before submitting.

Where is the role located and what is the work type?

Location: Qatar. Employment type: Full Time. Work arrangement: On Site.

How to Apply

The published information does not contain a separate direct vacancy URL. Use the official careers/application portal below and search for the exact title “Incident and Problem Practice Manager” if required.

Apply through the official source