Customer Service Associate Job in Doha, Qatar | Al-Futtaim Retail | Al-Futtaim Group

Al-Futtaim Retail, within Al-Futtaim Group, is hiring a Customer Service Associate in Doha, Qatar. The role sits within Retail / Store Operations / Marks & Spencer. This page brings together the published role scope, responsibilities, qualifications, experience and skills, while the Al-Futtaim careers page in Qatar provides access to the wider company job set. You can also open the internal View Marks & Spencer jobs.

Role Overview

The Customer Service Associate supports sales and customer experience at Marks & Spencer by greeting customers, providing product information, assisting in fitting rooms and at checkout, maintaining store standards and contributing to sales targets.

Responsibilities and Duties

• Create a strong first impression, greet customers promptly and provide current product information.
• Thank customers at the end of their visit and encourage them to return.
• Provide fitting-room service, follow up with customers and look for suitable add-on sales.
• Operate the cash wrap efficiently, offer gift cards and capture customer information accurately.
• Maintain store cleanliness, housekeeping and visual/operational standards.
• Attend store meetings and related functions and complete assigned operational duties.
• Work toward assigned weekly sales targets and maintain punctuality against the designated schedule.
• Comply with Marks & Spencer policies and procedures and work flexibly with peers and management.

Qualifications and Experience

• High-school degree or equivalent.
• 1–2 years of retail-sales experience.
• Good verbal communication and customer-engagement ability.
• Physical ability for some heavy lifting and extended standing.

Skills, Systems and Role Tools

Customer service, verbal communication, product knowledge, add-on sales, cash handling, teamwork and store standards.

Where the Role Sits within Al-Futtaim

Business Unit: Retail; Division/Path: Store Operations; Brand: Marks & Spencer; Hiring Entity: Al-Futtaim Retail. This context shows where the vacancy sits within Al-Futtaim while keeping the parent group identity unchanged.

Application Preparation

For a targeted application, highlight only experience you genuinely have that matches the published scope above—especially Customer service, verbal communication, product knowledge, add-on sales, cash handling, teamwork and store standards.. Use concise examples showing responsibility, scale, tools, customers or outcomes instead of generic claims.

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