Qatar Jobs Today: Vodafone Company announces new job opportunities. Are you looking for job opportunities in Qatar? Vodafone Company announces the opening of recruitment for many jobs in various specializations in Qatar today's date. These opportunities are available to all nationalities. Learn about the available jobs and how to apply through the following advertisement.
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Required jobs in Vodafone company and their details:
1. Consumer Contact Centre Advisor
Responsible for building and maintaining business relationship with customer/premium customers (create moments of truth), and are accountable for proactively driving improvement, development of the service including retention new acquisitions and ensuring contractual obligations are met. This is a role which directly impact the high value and most important customers of Vodafone Qatar, and the person on the role is responsible to maintain a high level of business relationship and proactive approach to ensure customers are treated and managed in a very effective manner.
Proactive approach with customers to ensure the service provided by Vodafone is of highest quality and the customers can use the service un-interrupted wherever they may be. responsible to proactively check on the customer account to ensure there are no alarms and also customers are updated regularly on the pending payments and other potential service impacting scenarios.
Responsibilities
- Key accountabilities and decision ownership:
- Customer Focus:
- Build and maintain very high standards of business relationships with premium clients and key personnel managing the premium customer accounts. React swiftly to customer concerns and working cross functionally to resolve them.
- Handle customer enquiries, answering queries in person, over the phone, or online and provide support and comprehensive product / service information to customers.
- Achieve consumer/client relationship targets and KPI’s, as set. Monitor customer contacts against service level agreements and flagging potential issues.
- Conduct periodic reviews to ensure clients are satisfied with their products and services. Alerting the sales team to opportunities for further sales within key clients and Letting customers know about other products the company offers.
- Carry out client satisfaction surveys and reviews. Liaise with internal departments to ensure client needs are fulfilled effectively. And escalate and resolve areas of concern as raised by clients and keeping them updated, as required.
- Teamwork:
- Work as part of a team to ensure always offering an awesome customer experience. Effective interaction within team and respect team and works well within the team.
- Ensure team collaboration with cross functional teams to understand customer issues and fix them proactively.
- Build effective business relationship with an open communication ability, and in a clear and concise manner.
- Resilience
- Ensure quick reaction time in case of any customer related issues and work effectively with cross functional teams to resolve them. Maintain effective work behaviour in the face of pressure and setbacks. Successfully adapts to changing demands and conditions.
- Ensure to resolve consumer’s service-related concerns and make systematic and rational judgments based on information and relevant assumptions.
- Perform any additional project, task or activities assigned/delegated by the Line Manager.
Qualifications
- Education & Experience:
- High School diploma
- Computer literacy, Windows Operating Systems, and internet applications
- 1-2 years of relevant experience as a client relationship manager or a track record of managing client relationships, preferably in telecommunication sector.
- Knowledge and understanding of client handling with excellent commnuication aligned with Vodafone Qatar’s defined quality standards.
2. Fixed Installation Desk Advisor
Key accountabilities and decision ownership:
- With expertise in OTDR/LSPM testing equipment, analyse the testing reports to check whether the results are within the budget and fixed fibre services (FTTX) and 5G.
- Coordinate with technology teams in operational acceptance of newly declared ready for connect buildings/towers/villas. and to create technical inventory report which is required to connect new customers. Engage with Commercial and Business team to ensure already to connect buildings are published correctly on website.
- Work and coordinate with Technology Operational teams to monitor the number of splitter ports per buildings and request for expansion based on utilization.
- Ensure to understand the technical field challenges to connect the customer in given SLA (e.g., blockage, optical power parameters and routing of fibre cables, labelling).
- Fulfilling manual activities that is:
- Uploading and tracking fixed line inventory- routers (ONT, CPE, STB) and fibre patch cords,
- Calling customers for appointment booking., and Monitor SLAs across multiple field vendors and areas,
- Tracking order failures and follow- up with technology teams to ensure end to end fulfilment happens in 48H.
- Manual disconnection of QNBN links based on disconnection request from customer.
- Engage with relevant parties (QNBN, Vodafone roll out team) to get Kahramaa IDs for all eligible apartments, villa and involve in field team audit to validate compliance to scope of work and Vodafone way of working.
- Own and maintain field service experience by providing regular training to field team on Vodafone way of working plus ensuring field agents have Vodafone approved uniforms, and IDs.
- Tracking and reporting of fixed line inventory issued to field partner and reconciliation. Access Media first operator portal to check IP TV fulfilment status as part of fulfilment troubleshooting and engage with field partners to ensure assigned orders are activated within the SLA.
- Provide back-office support to the field team to resolve technical issue identified during activation and engage with technology for uploading inventory and patching for new declared RFS building.
- Reviewing post installation feedback received from customer and taking necessary action and provide feedback to the relevant field partners. Monitor field team’s appointment and ensuring teams reach as per the customer given appointment time
- Leverage MS Office tools ( Power BI, Power Automate, PowerPoint) to provide insights and highlight trends that can support operational enhancement.
- 90% overall sales lead to be converted to successful installation, ensuring all delivered manged services are bill. Ensure daily reports to be generated for day-to-day activities.
- Perform any additional project, task or activities assigned/delegated by the Line Manager.
Qualifications
- Bachelor’s / Engineering degree in telecommunications or equivalent
- Advance Knowledge in Fixed Fiber Services i.e., FTTX- desirable
- Certification in MS office tools like Power BI, Power Automate will be add on.
3. Sponsored Student (Qatari Nationals)
Job Description
Scholarship Opportunity – Vodafone Qatar
Are you a passionate and ambitious Qatari student looking to shape your future with one of the country’s leading digital and telecommunications companies? Vodafone Qatar is offering a Scholarship Program for high-performing Qatari nationals currently enrolled in university studies in fields aligned with our business, such as:
- Business Administration, Business Management & Business Development.
- Finance.
- Law.
- Computer Science / IT.
- Marketing, Communication & Sales.
- Human Resources.
- Data & Analytics.
- Supply Chain.
Program Benefits
- While our program does not cover tuition fees, it offers a wide range of valuable benefits to support your academic journey and career growth:
- Financial Support: Receive a monthly salary throughout your university studies.
- Internship Placements: Participate in a 4-week internship each academic year.
- Employment Opportunities: Opportunity to secure a full-time role in your specialist area upon graduation.
- Graduate Program Access: Apply to Vodafone’s Discover Graduate Program.
- Performance Grants: Earn an annual performance grant if you maintain a GPA between 3.0 and 3.5.
Eligibility Criteria
- Qatari nationality
- Currently enrolled in an accredited university (in Qatar).
- Strong academic performance (minimum GPA of 2.5).
- Passion for innovation, leadership, and digital transformation.
How to apply for jobs
To apply for the aforementioned jobs, you can follow these steps:
- To go to the application page. (Job opportunities for Vodafone Company)
- Click on a job title to view details.
- Please click the Easy Apply button at the top of the page.
- Enter the required information in the pop-up screens.
- Click Review to review the form.
Source and additional details
- Job source: The official website of the company
- Posted Date: 28-12-2025 (Please check the date before applying).
- Required Nationalities: All nationalities.