Al-Futtaim Group Offers A Wide Range Of Career Opportunities Of Diverse Multiple Roles In Qatar ( 10 Vacant Jobs )

• The Customer Service Associate plays a key role in delivering exceptional service to customers, maintaining store standards, managing inventory, and assisting with sales. This role involves handling customer inquiries and complaints, ensuring the store is well-stocked and visually appealing, and operating the cash register in accordance with company policies.
• You will be an integral part of the retail team, aiming to enhance customer satisfaction and increase sales revenues. Success in this position involves maintaining a positive shopping environment, understanding customer needs, and efficiently managing sales processes.

• Customer Service & Complaint Handling
• Engage with customers to provide a high level of service and assist with their needs.
• Address basic customer complaints and escalate issues as needed.
• Visual Merchandising & Store Maintenance
• Ensure that the store is well-organized and adheres to company visual merchandising standards.
• Regularly clean and maintain the sales floor to create an inviting shopping environment.
• Stock Management & Inventory
• Actively participate in receiving new shipments and restocking the store.
• Help manage inventory and ensure the store is fully stocked.
• Sales Support (Upselling & Cross-selling)
• Recommend products to customers based on their needs, focusing on upselling and cross-selling.
• Stay updated on product information to make informed recommendations.
• Cash Register Operation
• Operate the cash register, process transactions, and follow company policies for handling payments.
• Ensure accurate cash handling and maintain a clean and organized checkout area.

• Attend customers to offer company products (watches) and explain benefits and features to achieve good sales performance.
• Maintain and upkeep the showroom with attractive displays to motivate potential customers.
• Maintain daily sales and stock registers and update them on a day-to-day basis.
• Assist the shop in charge by checking inventory levels and requesting replenishments.
• At the end of work shift, check and hand over stock and cash to the sales in charge.
• Assist sales in charge with frequent display changes, introducing new ideas to enhance shop aesthetics.
• Collaborate with sales in charge in identifying aging items in stock.

• Perform routine maintenance, mechanical repairs, and diagnostic checks on commercial vehicles .
• Accurately complete job cards, inspection sheets, and repair documentation in line with company procedures.
• Conduct detailed vehicle inspections and identify additional repair requirements.
• Use advanced diagnostic equipment and tools to troubleshoot mechanical and electronic systems.
• Ensure quality workmanship and eliminate repeat repairs through accurate fault diagnosis.
• Meet individual productivity and efficiency targets while maintaining service quality.
• Adhere to manufacturer repair standards and Al-Futtaim Health & Safety guidelines at all times.
• Maintain a clean, organized, and safe working environment.
• Handle tools, special equipment, and vehicles responsibly and professionally.
• Demonstrate discipline, teamwork, and a customer-focused attitude in every task.

• Description of Accountability:
• Conduct site inspections to determine cooling requirements and calculate AC tonnage.
• Review and interpret engineering drawings for installation planning.
• Supervise AC installation contractors to ensure adherence to quality standards and timelines.
• Bring new business / enquiries through existing customer contacts to secure basic monthly targets.
• Negotiate installation pricing and terms with contractors for project efficiency.
• Prepare and maintain MIS reports related to installation activities and contractor performance.
• Evaluate quality and inspection reports for AC installations on a contractor-wise basis.
• Identify and implement revenue generation strategies within projects.
• Support additional revenue generation through direct AC sales to individual customers and new projects.
• Ensure compliance with local regulations and safety standards during installation.
• Maintain effective communication with customers for project coordination and satisfaction.
• Stay informed about market trends and customer expectations in Qatar’s air-conditioning sector.

• Alignment with Operations and business heads to understand business goals and priorities and provide HR guidance to support business strategy.
• Play an active role in assessing MP requirements, prepare and review MP budgets and forecast.
• Ensure annual manpower budgeting exercise is conducted accurately and efficiently in collaboration with Sr. HRBP.
• Liaise with the Hiring Manager and Talent Acquisition Partner for job briefing, explaining/ clarifying the requirements of the role
• Support the line manager in creating Job Requisitions on People Hub (SAP), reviewing Job Descriptions
• Play an active role in the interview & selection of candidates, providing balanced and unbiased feedback to the interview panel
• Ensure that offer letters are issued to candidates in alignment with the Qatar Compensation structure and Al Futtaim SOPs
• Ensure seamless onboarding experience for new employees, arranging induction plan and managing communication, keeping all stakeholders informed, preparing joining announcements.
• Monitor the weekly onboarding tracker shared by People Services team to ensure that the data pertaining to Al Futtaim Contracting is accurate.
• Managing probation process, including booking in probation meetings over the course of the first 6 months, ensuring goals are aligned with LMs.
• Ensure that employees across all levels of hierarchy are informed of relevant HR policies, benefits etc. and any changes thereof.
• Ensure resolutions/ answers are provided to queries raised by employees.
• Ensure that talent management activities including Talent review and identification of critical roles is managed as per internal process.
• Arrange the annual employee engagement and wellbeing calendar including all team building, annual conferences, sport and wellbeing events for camp employees are arranged. Manage Eid & other key celebrations as directed in line with AFRE direction
• Ensure that Employee Engagement Surveys/ Growing Together Surveys are communicated, and all relevant population participation.
• Ensure optimum utilization of the reward and recognition platform through timely communication and ownership by line managers. Ensure nominations both for blue- & white-collar workforce.
• Liaise with business and provide the Training Need Analysis for each Division to the L&D Partner.
• Ensure that generic training programs organized by Real Estate L&D Team and Group HR are well represented with participation/ nomination from AF Contracting, Qatar
• Provide timely inputs to the Sr. HRBP/ Head of HR/ Data Analytics team/ TR team etc. for effecting salary increments/ promotions etc.
• Ensure that all ER cases are dealt with confidentiality, speed, objectivity and following principles of natural justice.
• Organize meetings/ interviews/ prepare statements/ records, share with the Group ER and close out as per guidance.
• Ensure that the contracts pertaining to office, staff accommodation, food contract, laundry contract etc. are active and renewed in a timely manner.
• Ensure that outsourced vendors’ contracts are renewed in a timely manner
• OT & leave inputs for Payroll to be verified shared with the People Services team further to approvals from Operations Manager and Sr. HRBP

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