We Currently Have Career Opportunities In Various Specialties And For All Nationalities With Rewarding Salaries Within Starlink Qatar - 46 Vacant Job

• Customer Service Representatives to provide superior customer services to all customers calling the call center.
• Guide customers on available product and services, packages, value added services
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Ensure proper recording and closure of all issues.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Agent to follow-up and check complaint status with the concerned department by emails.
• Communicate in a helpful and friendly manner with every customer over the telephone
• Log in customer queries and resolve customer complaints in frontline itself or escalate to concerned dept.
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

• Design & Production of Visual Materials
• Develop visual identities for major projects and events, including logos, color schemes, and brand guidelines.
• Create engaging social media content (static and animated), infographics, and marketing materials.
• Design presentations, flyers, brochures, and promotional assets for campaigns.
• Produce interactive designs such as filters for social media platforms (Instagram, TikTok, Facebook).
• Modify and resize designs for multiple platforms and ensure adherence to branding guidelines.
• Media Content Support & Coordination
• Support advertising and marketing campaigns with professional visual assets.
• Collaborate with the media team to maintain visual identity consistency.
• Stay updated with the latest creative trends and apply them to designs.
• Manage and archive design files for easy future reference.
• Project Management & Reporting
• Coordinate with PR and media teams to meet creative requirements.
• Provide reports on the performance and effectiveness of visual materials.
• Ensure adherence to deadlines and high-quality design standards.

• Lead the planning and execution of large-scale ISP & MPLS routers migrations across the network.
• Conduct impact assessments and develop migration methodologies that minimize downtime and risk.
• Serve as a technical authority during maintenance windows and lead troubleshooting during complex cutovers.
• Collaborate with vendors, planning, architecture, and NOC teams to coordinate migrations and platform cutovers
• Execute configuration migration, interface mapping, and service validation across L2/L3 VPN services.
• Support and maintain documentation, including inventory updates, MOPs, and topology diagrams.
• Plan and implement network upgrades to accommodate traffic growth.
• Perform risk assessments, impact analysis, and develop migration plans and rollback procedures.
• Monitor network health using NMS tools and respond promptly to any incidents or disruptions.
• Troubleshoot network incidents related to legacy hardware and during transitional phases.
• Provide mentorship and technical guidance to junior engineers and peers.
• Participate in CAB (Change Advisory Board) reviews and post-migration evaluations.

• Platform implementation & app support for:
• Credit Control, Number Management, GIS Integration
• Supply Chain & Network Inventory (NWI)
• Treasury Operations, Prepaid Activation, Premium Dealer Systems
• Technical & Product Development Support:
• SIM lifecycle management
• Voucher generation & validation
• Sales stock & commission systems
• Network & Number Management:
• End-to-end number lifecycle
• Network identifier availability across services
• Treasury Ops & CRM Customization:
• Reconciliation, dashboards, vendor coordination
• CRM platform customization & automation
• Development & Maintenance:
• Technical design & in-house configuration
• Level 3 customer support
• Compliance with security and architecture guidelines

• Secure Software Development:
• Integrating security into SDLC: Ensure information security requirements are incorporated into every phase of the Software Development Life Cycle (SDLC), from design and development to deployment and maintenance.
• Secure coding practices: Enforce secure coding practices across development teams, ensuring that developers adhere to best practices for writing secure code.
• Code reviews: Conduct and support manual or automated code reviews, focusing on identifying potential vulnerabilities such as SQL injection, cross-site scripting (XSS), and buffer overflows.
• Security Testing:
• Penetration testing: Perform regular penetration tests on applications to uncover exploitable vulnerabilities and identify weaknesses that could be targeted by attackers for various fintech products and services.
• Security testing automation: Implement automated security tests (e.g., static code analysis, dynamic application security testing (DAST), interactive application security testing (IAST)) into CI/CD pipelines.
• Security audits: Conduct periodic security audits to verify the adherence of applications to security best practices and regulatory standards (QCB, NIA, PCI DSS, ISO 27001).
• Vulnerability Management:
• Identify vulnerabilities: Use static and dynamic analysis tools, manual testing, and penetration testing techniques to identify and prioritize vulnerabilities in fintech applications, payment systems, banking platforms and mobile wallets.
• Prioritize and remediate: Work with development teams to prioritize and resolve vulnerabilities, ensuring that critical vulnerabilities are fixed as quickly as possible.
• Track vulnerabilities: Continuously monitor, track, and document vulnerabilities through a central management system to ensure they are addressed within a timely manner.

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