ECCO Gulf Company Qatar Careers 2026 | Apply for 17 Customer Service, IT, Sales & Support Jobs

Job Overview

A customer-focused contact center role supporting inbound and outbound calls, email and chat interactions for ECCO Gulf Majorel Qatar clients.

Company: ECCO Gulf Majorel Qatar

Work Location: Qatar

Employment Type: Full or Part Time

Job Category: Contact Center

Key Responsibilities

Handle high-volume customer calls, email and chat inquiries in a professional manner.
Use CRM and call center systems to document interactions, update customer profiles and track case resolution.
Manage complaints, provide suitable solutions and follow up to ensure customer satisfaction.
Follow scripts, call flows and compliance requirements for consistent service delivery.
Maintain accurate call logs, case notes and productivity records in a fast-paced contact center environment.

Qualifications

Bachelor’s degree in Business Administration or an equivalent qualification.
Minimum 3 years of experience in a call center role.
Strong phone handling, listening and communication skills.
CRM and call center tool proficiency.
Arabic fluency is mandatory, with flexibility to work shifts as required.

Skills and Experience

Customer service, CRM systems, complaint handling, communication, call documentation, shift flexibility and Arabic language support.

Work Environment and Department Context

This role is part of a structured service and support environment where accuracy, customer focus, reporting discipline, teamwork and operational consistency are important. Candidates should be comfortable working with service standards, performance expectations and professional communication requirements.

Why This Role Matters

This position supports front-line customer experience, helping clients receive timely answers, accurate records and professional service across multiple communication channels.

How to Apply for This Job

Candidates can apply through the official ECCO Gulf Majorel Qatar application channel:

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MIS Specialist

Job Overview

An MIS role focused on operational reporting, dashboard automation, KPI analysis and business insights for contact center and service operations in Doha.

Company: ECCO Gulf Majorel Qatar

Work Location: Doha

Employment Type: Full-time

Job Category: IT and MIS

Key Responsibilities

Develop, maintain and automate reports and dashboards across multiple operational projects.
Extract, clean and analyze data from CRM, dialers, WFM tools, Excel and databases.
Track KPIs such as SLA, AHT, conversion rate, productivity, adherence and revenue performance.
Deliver daily, weekly and monthly performance reports for management and client governance.
Support forecasting, capacity planning and operational improvement through data insights.

Qualifications

Bachelor’s degree in Business Administration or a related field.
Professional experience managing MIS systems and IT projects.
Advanced Excel skills including Pivot Tables, Power Query and dashboards.
Power BI experience is preferred.
Strong understanding of contact center KPIs and operational metrics.

Skills and Experience

MIS reporting, Power BI, advanced Excel, KPI analysis, data integrity, stakeholder reporting and operational dashboards.

Work Environment and Department Context

Why This Role Matters

This role strengthens management visibility by turning large operational data sets into clear reports and practical performance recommendations.

How to Apply for This Job

Candidates can apply through the official ECCO Gulf Majorel Qatar application channel:

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Telesales Agent

Job Overview

A sales role for candidates with telecom telesales experience, focused on outbound calling, customer engagement and target achievement.

Company: ECCO Gulf Majorel Qatar

Work Location: Qatar

Employment Type: Full-time

Job Category: Sales and Customer Engagement

Key Responsibilities

Handle outbound calls to assigned leads and promote telecom products and services.
Generate sales by offering mobile plans, internet packages and value-added services.
Achieve daily and monthly sales targets while maintaining accurate CRM updates.
Identify customer needs and recommend suitable service packages.
Handle inquiries and objections professionally throughout the sales process.

Qualifications

Minimum 1 year of experience in telesales, call center sales or direct sales.
Previous telecommunications sales experience is required.
Strong negotiation, persuasion and communication skills.
CRM and computer application proficiency.
Fluency in Arabic and English.

Skills and Experience

Outbound sales, telecom product knowledge, customer conversion, CRM updates, negotiation and bilingual communication.

Work Environment and Department Context

Why This Role Matters

This role supports revenue growth by connecting customers with telecom services while maintaining a positive customer experience.

How to Apply for This Job

Candidates can apply through the official ECCO Gulf Majorel Qatar application channel:

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Document Controller (Arabic Speaker)

Job Overview

A document control role responsible for organizing operational documents, maintaining accuracy and supporting documentation workflows across departments.

Company: ECCO Gulf Majorel Qatar

Work Location: Qatar

Employment Type: Full-time

Job Category: Administration and Documentation

Key Responsibilities

Maintain and control operational documents such as SOPs, scripts, policies, reports and client communications.
Receive, review, submit, archive and track documents through appropriate systems and departments.
Prepare periodic reports, performance summaries and documentation logs.
Support project teams, audits and process updates with accurate documentation.
Maintain confidentiality and enforce document security and access control measures.

Qualifications

Bachelor’s degree in Business Management, IT or a relevant field.
3 to 5 years of experience as a Document Controller or in a similar role.
Proficiency in Microsoft Office, file organization and database systems.
Intermediate Power BI proficiency.
English proficiency and mandatory Arabic fluency.

Skills and Experience

Document control, reporting, confidentiality, Microsoft Office, Power BI, file management and Arabic communication.

Work Environment and Department Context

Why This Role Matters

This position helps protect operational quality by keeping documents accurate, accessible, secure and ready for audits or process updates.

How to Apply for This Job

Candidates can apply through the official ECCO Gulf Majorel Qatar application channel:

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Sales Agent

Job Overview

A customer-facing sales role for ambitious candidates who can contact prospects, present telecom products and manage leads through CRM systems.

Company: ECCO Gulf Majorel Qatar

Work Location: Qatar

Employment Type: Full-time

Job Category: Sales and Customer Acquisition

Key Responsibilities

Contact prospective customers and present telecom products and services.
Understand customer requirements and recommend suitable solutions.
Generate sales through outbound calls and follow-up activities.
Build positive customer relationships and handle objections professionally.
Achieve sales targets and update customer activity in the CRM system.

Qualifications

Minimum 1 year of experience in sales, telesales or customer acquisition.
Strong communication, negotiation and persuasion skills.
Target-driven mindset with customer engagement focus.
Fluency in Arabic and English.
Comfortable using CRM systems and computer applications.

Skills and Experience

Sales calling, lead follow-up, customer acquisition, CRM updates, negotiation and bilingual communication.

Work Environment and Department Context

Why This Role Matters

The role contributes to business growth by turning customer conversations into measurable sales while maintaining a service-oriented approach.

How to Apply for This Job

Candidates can apply through the official ECCO Gulf Majorel Qatar application channel:

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IT Helpdesk Supervisor

Job Overview

An IT support leadership role supervising Level 1 helpdesk operations, incident management and service desk performance across shifts.

Company: ECCO Gulf Majorel Qatar

Work Location: Qatar

Employment Type: Full-time

Job Category: IT Support

Key Responsibilities

Supervise the L1 IT support team across shifts.
Ensure adherence to ITIL-aligned incident management processes.
Act as an escalation point for unresolved L1 issues before L2/L3 routing.
Prepare weekly IT support reports covering ticket volume and resolution performance.
Coordinate system access, onboarding, shift schedules and handovers.

Qualifications

Bachelor’s degree in Information Technology, Computer Science or a related field.
5 to 7 years of IT support operations experience, including at least 2 years in a supervisory role.
ITIL 4 Foundation certification is mandatory.
CompTIA A+, Network+ or Microsoft 365 certifications are preferred.
Fluency in Arabic and English, plus hands-on service desk tool experience.

Skills and Experience

ITIL processes, helpdesk supervision, ticketing systems, Azure Cloud awareness, team coordination and bilingual communication.

Work Environment and Department Context

Why This Role Matters

This role helps maintain stable technical support operations so contact center teams can work with minimal service disruption.

How to Apply for This Job

Candidates can apply through the official ECCO Gulf Majorel Qatar application channel:

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Marketing Specialist

Job Overview

A marketing role supporting campaign planning, digital platforms, content creation, events and market research for business growth.

Company: ECCO Gulf Majorel Qatar

Work Location: Doha

Employment Type: Full-time

Job Category: Marketing and Communication

Key Responsibilities

Support the development and execution of integrated marketing campaigns.
Create marketing content for social media, email campaigns and promotional materials.
Manage and update digital platforms, including website and social media channels.
Assist with marketing events, exhibitions, vendor coordination and on-ground execution.
Conduct market research and prepare insights to support strategic decisions.

Qualifications

Bachelor’s degree in Marketing, Business Administration or a related field.
2 to 4 years of experience in marketing or a similar role.
Graphic design skills.
Familiarity with digital marketing tools and content management systems.
Strong written and verbal communication skills.

Skills and Experience

Marketing campaigns, content creation, digital platforms, event coordination, market research and brand consistency.

Work Environment and Department Context

Why This Role Matters

This role supports brand visibility and lead generation by connecting campaign execution, creative content and market insight.

How to Apply for This Job

Candidates can apply through the official ECCO Gulf Majorel Qatar application channel:

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Data Analyst – Contact Center (WFM Specialist)

Job Overview

A data analysis and WFM role focused on contact center performance, workforce planning, dashboards and operational insights.

Company: ECCO Gulf Majorel Qatar

Work Location: Doha

Employment Type: Full-time

Job Category: Data Analysis and Workforce Management

Key Responsibilities

Analyze large contact center datasets to identify trends, patterns and performance insights.
Develop dashboards and reports using tools such as Power BI or Tableau.
Forecast call volumes, workload and staffing requirements.
Conduct real-time monitoring and recommend workforce adjustments.
Extract, clean and manipulate data using SQL and Excel.

Qualifications

Bachelor’s degree in Data Analytics, Statistics, Mathematics, Business or a related field.
Minimum 2 years of data analysis experience within a contact center environment.
Strong Workforce Management experience including forecasting and scheduling.
Advanced Microsoft Excel and SQL knowledge.
Experience with Power BI or Tableau.

Skills and Experience

Data analysis, WFM, SQL, Excel, Power BI, Tableau, forecasting, scheduling and contact center KPIs.

Work Environment and Department Context

Why This Role Matters

The role improves operational decisions by combining performance data, workforce planning and actionable reporting.

How to Apply for This Job

Candidates can apply through the official ECCO Gulf Majorel Qatar application channel:

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IT Support – Roving / Floor Support

Job Overview

A hands-on floor support role providing immediate technical assistance across the service center to reduce disruption and support operations.

Company: ECCO Gulf Majorel Qatar

Work Location: Qatar

Employment Type: Full-time

Job Category: Technical Support

Key Responsibilities

Walk the service center floor to identify and resolve IT issues early.
Provide immediate support for urgent incidents affecting multiple agents.
Perform quick hardware replacements such as headsets, cables and peripherals.
Support supervisors and managers with day-to-day IT needs.
Ensure minimal operational disruption through fast response and proactive issue resolution.

Qualifications

Diploma or Bachelor’s degree in IT or a related field.
3 to 5 years of experience in desktop support or field services.
Bilingual Arabic and English communication is mandatory.
CompTIA A+ or equivalent certification is preferred.
Hands-on troubleshooting skills for workstations and peripherals.

Skills and Experience

Desktop support, field services, hardware troubleshooting, urgent incident support, workstation assistance and bilingual coordination.

Work Environment and Department Context

Why This Role Matters

This role keeps service center teams productive by solving IT issues directly on the floor before they interrupt operations.

How to Apply for This Job

Candidates can apply through the official ECCO Gulf Majorel Qatar application channel:

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IT Support Specialist (L1)

Job Overview

An L1 technical support role handling hardware, software, network basics, account access and user support for day-to-day IT operations.

Company: ECCO Gulf Majorel Qatar

Work Location: Qatar

Employment Type: Full-time

Job Category: Technical Support

Key Responsibilities

Respond to and resolve L1 IT incidents across hardware, software, basic network and access issues.
Log tickets in the IT ticketing system and escalate unresolved issues to the supervisor.
Assist users with login issues, application errors, printers and peripheral problems.
Troubleshoot telephony and softphone issues at a basic level.
Support onboarding through access provisioning and workstation setup coordination.

Qualifications

Diploma or Bachelor’s degree in IT, Computer Science or a related field.
Minimum 2 to 3 years of IT helpdesk or technical support experience.
ITIL Foundation, CompTIA A+ or Microsoft 365 Fundamentals are preferred.
Fluent Arabic and English communication is mandatory.
Windows OS, Microsoft Office, basic networking and Active Directory user management knowledge.

Skills and Experience

L1 support, ticketing, Windows troubleshooting, Microsoft Office, Active Directory, VoIP basics and bilingual user support.

Work Environment and Department Context

Why This Role Matters

This role provides the first technical response layer that keeps users connected, productive and properly supported.

How to Apply for This Job

Candidates can apply through the official ECCO Gulf Majorel Qatar application channel:

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Reporting / MIS Analyst (Contact Centre)

Job Overview

A reporting and MIS analyst role supporting contact center operations through reports, dashboards and KPI performance analysis.

Company: ECCO Gulf Majorel Qatar

Work Location: Doha

Employment Type: Full-time

Job Category: Reporting and MIS

Key Responsibilities

Prepare and distribute daily, weekly, monthly and ad-hoc contact center reports.
Develop, maintain and automate operational dashboards and MIS reports.
Analyze KPIs such as service level, AHT, occupancy, adherence, shrinkage, abandonment rate, FCR and CSAT.
Extract and validate data from multiple systems and databases.
Support management with executive-level reports and data-driven performance reviews.

Qualifications

Bachelor’s degree in Business Administration, Statistics, Mathematics, Information Systems, Computer Science or a related field.
3 to 5 years of experience as a reporting analyst, MIS analyst, data analyst or similar role within a contact center environment.
Advanced Microsoft Excel skills including Pivot Tables, XLOOKUP/VLOOKUP, Power Query and macros.
Power BI, Tableau or other BI tool experience.
Working knowledge of SQL and contact center platforms.

Skills and Experience

MIS reporting, KPI analysis, SQL, Power BI, Tableau, advanced Excel, dashboard automation and contact center metrics.

Work Environment and Department Context

Why This Role Matters

The role helps operations leaders understand performance trends and act quickly using accurate reporting and visual dashboards.

How to Apply for This Job

Candidates can apply through the official ECCO Gulf Majorel Qatar application channel:

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Workforce Analyst

Job Overview

A workforce management role supporting forecasting, scheduling, real-time monitoring and staffing performance within contact center operations.

Company: ECCO Gulf Majorel Qatar

Work Location: Doha

Employment Type: Full-time

Job Category: Workforce Management

Key Responsibilities

Develop short-term and long-term forecasts based on historical trends and call volumes.
Create and maintain schedules to ensure coverage and operational efficiency.
Monitor real-time performance including service levels, occupancy, adherence and queues.
Identify staffing gaps and recommend corrective actions.
Prepare workforce reports and support capacity planning with operations, training, quality and HR teams.

Qualifications

Bachelor’s degree in Business Administration, Statistics, Mathematics, Operations Management or a related field.
3 to 5 years of experience as a Workforce Analyst, WFM Analyst, Real-Time Analyst or similar contact center role.
Experience in forecasting, scheduling, capacity planning and real-time workforce management.
Advanced Microsoft Excel skills.
Experience with WFM tools such as Genesys, NICE, Verint, Aspect or Calabrio.

Skills and Experience

Forecasting, scheduling, real-time monitoring, WFM systems, Excel dashboards, staffing models and operational reporting.

Work Environment and Department Context

Why This Role Matters

This position helps balance customer demand and staffing resources so service levels remain stable and efficient.

How to Apply for This Job

Candidates can apply through the official ECCO Gulf Majorel Qatar application channel:

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Service Delivery Manager

Job Overview

A service delivery leadership role managing project delivery, stakeholder coordination, risk control and service performance in Doha.

Company: ECCO Gulf Majorel Qatar

Work Location: Doha

Employment Type: Full-time

Job Category: Project and Service Delivery

Key Responsibilities

Manage end-to-end project design, planning, execution and delivery.
Coordinate internal departments, external vendors and service providers.
Identify, evaluate and mitigate project risks through corrective and preventive action plans.
Lead project management from initiation through closure and handover.
Monitor project performance and ensure deliverables meet timeline, budget, scope and quality expectations.

Qualifications

Bachelor’s degree in Business Administration, Information Technology, Engineering, Project Management or a related field.
8 years of experience in project delivery, stakeholder management and service operations.
Strong understanding of Agile, Waterfall or Hybrid project management methodologies.
Excellent leadership, communication, problem-solving and organizational skills.
Experience with government or semi-government sectors in Qatar is preferred.

Skills and Experience

Project delivery, stakeholder management, SLA governance, risk management, service improvement and executive reporting.

Work Environment and Department Context

Why This Role Matters

The role protects service quality by aligning teams, vendors, timelines and client requirements across complex delivery environments.

How to Apply for This Job

Candidates can apply through the official ECCO Gulf Majorel Qatar application channel:

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Event Management & PR Campaigns Expert

Job Overview

A senior events and public relations role supporting event planning, campaign execution, stakeholder engagement and public visibility.

Company: ECCO Gulf Majorel Qatar

Work Location: Qatar

Employment Type: Full-time

Job Category: Marketing, Events and PR

Key Responsibilities

Plan, organize and execute events ranging from small gatherings to conferences.
Develop event concepts, schedules and execution frameworks.
Coordinate logistics, venues, invitations, VIP arrangements and registration processes.
Support integrated public relations campaigns and brand consistency across event materials.
Prepare activity reports, post-event evaluations and improvement recommendations.

Qualifications

10 to 20 years of professional experience in event management and PR campaigns.
Proven experience managing high-level events, conferences and public forums.
Strong understanding of event logistics, venue coordination and protocol arrangements.
Ability to manage stakeholders, vendors and tight event schedules.
Excellent English and Arabic oral and written communication skills.

Skills and Experience

Event planning, PR campaigns, logistics coordination, protocol, stakeholder management, reporting and bilingual communication.

Work Environment and Department Context

Why This Role Matters

This role helps organizations deliver professional public events and campaigns that strengthen visibility and stakeholder engagement.

How to Apply for This Job

Candidates can apply through the official ECCO Gulf Majorel Qatar application channel:

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Senior Business Analyst – Call Centre Operations

Job Overview

A senior analysis role supporting call center performance improvement, reporting, KPI monitoring and data-driven operational decisions.

Company: ECCO Gulf Majorel Qatar

Work Location: Qatar

Employment Type: Full-time

Job Category: Business Analysis and Operations

Key Responsibilities

Analyze operational data such as calls, leads, AHT, SLA, conversion and productivity.
Provide insights that improve performance, efficiency and customer experience.
Monitor KPIs and conduct root cause analysis for performance deviations.
Build and manage automated dashboards using Excel and Power BI.
Identify workflow inefficiencies and recommend data-driven improvements.

Qualifications

Experience in business analysis, data analysis or operations reporting.
Strong knowledge of KPIs, reporting and performance analysis.
Excel proficiency; Power BI is an advantage.
Strong analytical and problem-solving skills.
Operations or contact center environment experience is preferred.

Skills and Experience

Business analysis, performance reporting, Excel, Power BI, KPI monitoring, root cause analysis and process improvement.

Work Environment and Department Context

Why This Role Matters

The role supports senior decision-making by converting operational data into focused improvements across contact center performance.

How to Apply for This Job

Candidates can apply through the official ECCO Gulf Majorel Qatar application channel:

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Recruitment Supervisor

Job Overview

An HR recruitment leadership role managing end-to-end hiring, sourcing strategies, recruitment KPIs and candidate experience in Doha.

Company: ECCO Gulf Majorel Qatar

Work Location: Doha

Employment Type: Full-time

Job Category: Human Resources

Key Responsibilities

Lead and oversee full-cycle recruitment processes.
Supervise and coach the recruitment team to maintain productivity and hiring quality.
Develop sourcing strategies across job portals, social media, referrals and partnerships.
Monitor recruitment KPIs such as time-to-hire, cost-per-hire and conversion rates.
Collaborate with operations and HR stakeholders to understand workforce needs.

Qualifications

Bachelor’s or Master’s degree in Human Resources, Business Administration or a related field.
Minimum 5 years of professional experience in recruitment and onboarding.
Minimum 2 years of leadership, supervisory or management experience.
Strong knowledge of recruitment processes and employment law compliance.
English proficiency and mandatory Arabic fluency.

Skills and Experience

Recruitment leadership, sourcing strategy, HR reporting, ATS usage, candidate experience, interviewing and bilingual communication.

Work Environment and Department Context

Why This Role Matters

This position supports growth by ensuring the company can attract, evaluate and onboard talent efficiently and professionally.

How to Apply for This Job

Candidates can apply through the official ECCO Gulf Majorel Qatar application channel:

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Senior Digital, Social Media & Communication Management Support Services

Job Overview

A senior digital communication role supporting social media strategy, digital campaigns, platform content and communication reporting.

Company: ECCO Gulf Majorel Qatar

Work Location: Doha

Employment Type: Full-time

Job Category: Digital Communication

Key Responsibilities

Design and implement digital and social media strategies aligned with communication objectives.
Plan platform-specific activity for LinkedIn, X, Facebook, Instagram, YouTube and similar channels.
Create, schedule and manage content across digital platforms.
Plan and run digital campaigns for awareness and event promotion.
Provide performance reports, social listening insights and optimization recommendations.

Qualifications

Senior-level experience in digital communications, social media management or a similar role.
Proficiency in social media platforms, content management systems and digital marketing tools.
Strong writing skills with attention to tone, clarity and platform requirements.
Strong attention to detail, creativity and adaptability to digital trends.
Ability to manage multiple digital initiatives and meet tight deadlines.

Skills and Experience

Social media strategy, content calendars, digital campaigns, reporting, social listening, CMS updates and stakeholder communication.

Work Environment and Department Context

Why This Role Matters

This role helps strengthen an organization’s digital presence through structured content, consistent messaging and measurable engagement.

How to Apply for This Job

Candidates can apply through the official ECCO Gulf Majorel Qatar application channel:

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Back to Available Jobs

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General Requirements and Qualifications

Applicants for ECCO Gulf Majorel Qatar roles should review the exact requirements on each job page before applying. Across the current eligible roles, common requirements include relevant education, practical experience, strong communication skills, computer literacy, reporting accuracy and the ability to work within performance-focused service operations.

Prepare an updated CV that matches the selected role.
Highlight contact center, IT, reporting, sales, HR, marketing or project experience where relevant.
Use clear examples of tools, systems, KPIs, CRM platforms, Excel, Power BI, WFM systems or technical support experience.
Keep certificates and language skills easy to find in the CV.
Apply only through the official application button on the selected job page.

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CV Writing Help for ECCO Gulf Majorel Qatar Applications

A strong CV for these roles should be direct, measurable and tailored to the job category. Candidates applying for contact center and sales roles should show customer handling, communication and target achievements. IT candidates should show ticketing systems, troubleshooting and certifications. Reporting and WFM candidates should show dashboards, Excel, SQL, Power BI, forecasting and KPI reporting experience.

Use a clear professional summary at the top of the CV.
Match the first half of the CV to the job category.
Use bullet points with numbers where possible, such as handled calls, improved reports, supported users or managed recruitment activity.
Keep file size and format suitable for online application portals.
Review spelling, dates, phone number and email before submitting.

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Application Tips and FAQ

Application Tips

Choose the role that matches your background most closely before applying.
Use the official application channel shown on the job details page.
Do not pay any recruitment fee for a job application.
Do not share OTP codes, banking information or sensitive personal details with unofficial contacts.
Keep a copy of the submitted CV and application confirmation for follow-up.

Frequently Asked Questions

How many ECCO Gulf Majorel Qatar jobs are listed here?

This article lists 17 eligible job opportunities after screening the visible careers board.

Where should candidates apply?

Candidates should apply through the official ECCO Gulf Majorel Qatar Softgarden application links shown inside each job details page.

Are salaries mentioned?

No salary information is displayed because salary details were not visible in the verified job listings used for this article.

Is this a single job post or a multi-job company article?

This is a multi-job company careers article with a separate internal details page for each listed role.

Is JobPosting schema included?

Yes. A complete JobPosting object is included for each visible eligible job and points to the internal SeoPlus job details page.

Safety Notice: Apply only through official channels. Never pay money to secure a job and never share verification codes with any person claiming to process an application.